Last updated: 17/09/2025

At lunalily, we strive to deliver your orders quickly, safely, and affordably. Please read our shipping policy carefully to understand how we handle processing, shipping, and delivery.

1. Order Processing

•  Orders are processed within 1–3 business days after payment is confirmed.
  Orders placed on weekends or holidays will be processed on the next business day.                                                                                                                                                                                                                                                             
•  Shipping Rates & Delivery Times

We currently ship orders across  India.Shipping charges are calculated at checkout based on your location and the weight/size of the order. Estimated delivery time:  3–5 business days.

Please note: Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

• Order Tracking

 Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using the courier’s tracking portal.

• Undeliverable Packages

      If an order is returned to us due to an incorrect address or failed delivery attempts, customers will be responsible for reshipping fees.

• Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to high order volumes, courier issues, or external factors (e.g., natural disasters, public holidays).
We appreciate your patience and understanding in such cases.

• Contact Us                                                                                                                                                                                                                                                         If you have any questions about shipping or need help with your order, please reach out:

📧 Email: lunalilyhelponline@gmail.com
🌐 Website: www.lunalily.in (https://www.lunalily.in)